PRIVACY NOTICE

Last updated: 14 July 2026

1. Who we are

This website is operated by PITCH26 LIMITED, a company registered in England and Wales under company number 14593675.

PITCH26 LIMITED trades as “Pitch26”. Throughout this notice, “Pitch26”, “we”, “us” and “our” refer to PITCH26 LIMITED.

For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, PITCH26 LIMITED is the controller responsible for the personal information described in this notice.

Our details are:

PITCH26 LIMITED
Trading as Pitch26
Company number: 14593675

Registered office:
3 Church Street
Bath
United Kingdom
BA1 1NL

Email: rk@pitch26.com

2. Information we collect

Depending on how you use our website, we may collect:

• your name, billing address, delivery address, email address and telephone number;
• details of products ordered, purchases, returns, refunds and communications relating to an order;
• payment and transaction information, although complete payment-card details are generally processed by Shopify or the relevant payment provider rather than by us;
• information you provide when requesting a bespoke commission or contacting us;
• marketing preferences and records of consent;
• IP address, device, browser and operating-system information;
• website activity, including pages viewed, referring pages and interactions with our website;
• fraud-prevention, security and account information; and
• information collected through cookies and similar technologies.

We do not intentionally collect special-category personal information through the website.

3. How and why we use your information

We process personal information for the following purposes:

Where we rely upon legitimate interests, we consider whether our use is necessary and proportionate and whether your rights override those interests.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

4. Cookies and analytics

Our website uses cookies and similar technologies. These may include:

• cookies necessary for the website, shopping basket, checkout and security to function;
• preference and functionality cookies;
• analytics cookies that help us understand how visitors use the website; and
• advertising or marketing cookies, where enabled.

Non-essential cookies will only be used where permitted and, where required, after you have given consent through our cookie banner. You may change or withdraw your cookie choices at any time through the website’s cookie settings.

Our website may use Shopify analytics, Google Analytics or other services configured through Shopify. The particular cookies used may change when Shopify or installed services are updated. Current details should therefore be provided through the website’s cookie-management tool rather than an outdated fixed list.

5. Shopify and other service providers

Our store is hosted by Shopify. Shopify provides the ecommerce platform through which we sell our products and may process customer and visitor information on our behalf or, for certain services, as an independent controller.

We may also share relevant information with:

• payment processors and financial institutions;
• delivery companies, couriers and postal services;
• website hosting, IT, security and technical-support providers;
• analytics, email and marketing providers;
• accountants, professional advisers and insurers;
• fraud-prevention and identity-verification providers;
• public authorities, regulators, courts or law-enforcement bodies where required; and
• a purchaser or successor if the business or its assets are sold or reorganised.

We only disclose information that is reasonably necessary for the relevant service or purpose. Service providers are required to handle personal information securely and lawfully.

You can find further information in Shopify’s privacy information.

6. International transfers

Shopify and some of our other service providers may process information outside the United Kingdom.

Where personal information is transferred to a country not recognised as providing an adequate level of protection, we take reasonable steps to ensure that appropriate safeguards are used. These may include the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another safeguard permitted by UK data-protection law.

7. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax and dispute-resolution requirements.

Normally:

• order, payment and accounting records are retained for up to six years after the end of the relevant financial year;
• routine customer enquiries that do not result in an order are generally retained for up to two years;
• bespoke commission records may be retained for up to six years after completion;
• marketing information is retained until you unsubscribe or we determine that it is no longer current; and
• analytics information is retained according to the settings of the relevant analytics provider.

Information may be retained for longer where a dispute, legal claim, fraud investigation or statutory obligation requires it.

8. Security

We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

Payments are processed using providers operating appropriate payment-security measures, including applicable PCI-DSS requirements. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you may have the right to:

• be informed about how your information is used;
• request access to your personal information;
• have inaccurate or incomplete information corrected;
• request deletion of your information;
• request restriction of processing;
• object to processing based on legitimate interests or for direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time where processing relies on consent; and
• complain to the Information Commissioner’s Office.

These rights are not absolute, and a legal exemption may sometimes apply. We may need to verify your identity before responding.

To exercise your rights, email rk@pitch26.com.

You may complain to the Information Commissioner’s Office through www.ico.org.uk. We would appreciate the opportunity to address your concerns first.

10. Children

Our website and products are not directed at children, and we do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us.

11. External links

Our website may contain links to third-party websites. We are not responsible for their content, security or privacy practices. Please review the relevant third party’s privacy notice before providing personal information.

12. Changes to this notice

We may update this notice to reflect changes in our services, suppliers or legal obligations. The latest version will be published on this page with its effective date.

If Pitch26 or its assets are sold, transferred or reorganised, relevant personal information may be transferred to the successor organisation, subject to applicable data-protection law.

13. Contact us

For questions about this notice, to exercise your data-protection rights or to raise a concern about how we handle personal information, contact:

PITCH26 LIMITED
Trading as Pitch26
Registered in England and Wales
Company number: 14593675

Registered office:
3 Church Street
Bath
United Kingdom
BA1 1NL

Email: rk@pitch26.com

You may also complain to the Information Commissioner’s Office through www.ico.org.uk. We would appreciate the opportunity to address your concerns first.

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COPYRIGHT, SCRAPING AND AI USE

Copyright, automated access and artificial intelligence

All content made available through this website—including, without limitation, architectural illustrations, drawings, artwork, photographs, images, product designs, text, descriptions, graphics, layouts, branding and downloadable material—is owned by or licensed to Pitch26 and is protected by copyright, design-right, trade-mark and other intellectual-property laws.

No licence is granted except the limited permission necessary for an individual visitor to view the website and purchase or use Pitch26 products in accordance with these terms.

Unless Pitch26 has given prior express written permission, you must not:

• copy, reproduce, download, republish, distribute, sell, licence, adapt or create derivative works from website content;
• use automated systems, bots, crawlers, spiders, scrapers, data-extraction tools or similar technologies to access, retrieve, index, collect or reproduce website content;
• compile website content into a dataset, database, corpus, archive or reference collection;
• use website content to train, develop, test, validate, fine-tune, ground, benchmark or operate any artificial-intelligence, machine-learning, computer-vision or generative model or system;
• use website content as prompts, reference images, embeddings, retrieval material or style references for an AI system;
• use an AI system to imitate, replicate or derive the distinctive appearance, composition, linework or artistic style of Pitch26 artwork;
• circumvent technical measures intended to prevent scraping, copying, downloading or automated access; or
• authorise, assist or enable another person or organisation to undertake any of these activities.

These restrictions apply whether the activity is performed directly or through a third party and whether the resulting model, service, dataset or output is commercial or non-commercial, to the fullest extent permitted by law.

Pitch26 expressly reserves all rights in its content for the purposes of text and data mining, machine learning and artificial-intelligence development. The availability of content on a publicly accessible webpage does not constitute consent or a licence for its collection or use in an AI system.

Any permitted use must be expressly agreed in writing by Pitch26. “Fair use”, credit, attribution or the absence of a commercial charge does not by itself constitute permission under these terms. Nothing in this section excludes a use that cannot lawfully be restricted.

Unauthorised use may constitute copyright infringement, infringement of other intellectual-property rights, breach of contract and/or unlawful access. Pitch26 reserves the right to block access, demand deletion of unlawfully obtained copies and datasets, issue takedown requests and pursue any other available remedies.