TERMS OF SERVICE

Last updated: 14 July 2026

1. About us and these terms

These Terms of Service govern your use of www.pitch26.com and any purchases made through the website.

The website and store are operated by PITCH26 LIMITED, a company registered in England and Wales under company number 14593675, whose registered office is at:

3 Church Street
Bath
United Kingdom
BA1 1NL

PITCH26 LIMITED trades as “Pitch26”. Throughout these terms, “Pitch26”, “we”, “us” and “our” refer to PITCH26 LIMITED.

Email: rk@pitch26.com

By using our website or placing an order, you agree to these terms. Our Privacy Notice, Refund Policy, Shipping Policy and any product-specific conditions displayed before purchase also apply.

Nothing in these terms affects your statutory rights as a consumer.

2. Using our website

You may use our website only for lawful purposes and in accordance with these terms.

You must not:

• introduce viruses, malware or other harmful material;
• attempt to gain unauthorised access to the website, server or connected systems;
• interfere with the operation or security of the website;
• impersonate another person or provide false or misleading information;
• collect personal information about other users;
• use the website to infringe another person’s rights; or
• use the website or its content in any way prohibited by these terms.

We may suspend or block access where we reasonably believe these terms have been breached, the website is being misused or access presents a security or legal risk.

Our store is hosted by Shopify, which provides the ecommerce platform through which we sell our products and services.

3. Our products

We sell architectural prints, illustrations, bespoke artwork and related products.

We take reasonable care to describe and display products accurately. Nevertheless:

• colours may vary slightly depending on screens, printing processes, paper and lighting;
• images may not reproduce the precise scale of a product;
• handmade, hand-finished or individually produced products may have minor variations; and
• frames, mounts or accessories shown in lifestyle images are not included unless the product description expressly says otherwise.

These minor variations are not normally faults. This does not affect your rights where goods are defective, damaged, materially different from their description or otherwise do not conform to the contract.

Products are subject to availability. We may withdraw or alter products before an order is accepted.

4. Prices and payment

Prices are displayed in the currency shown on the website. Prices include VAT where applicable but may exclude delivery charges. Any delivery charges will be shown before you place your order.

We may change prices at any time, but changes will not affect orders we have already accepted.

Payment is processed through Shopify or the payment provider selected at checkout. We do not ordinarily receive or store complete payment-card details.

If a displayed price is clearly incorrect, we may contact you before accepting or fulfilling the order. We are not required to supply a product at an obviously erroneous price.

5. Orders and formation of the contract

Placing an order is an offer to purchase the products in your basket.

An automated acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted. A contract is formed when we send an order confirmation or dispatch confirmation, or when we otherwise begin producing a bespoke product.

We may refuse or cancel an order before acceptance where:

• the product is unavailable;
• payment cannot be authorised;
• there is an obvious pricing or product-description error;
• we cannot deliver to the supplied address;
• the order appears fraudulent or unlawful;
• the order breaches a promotional restriction; or
• we reasonably believe the products are being acquired for unauthorised resale.

If we cancel an order after taking payment, we will refund the amount paid.

You are responsible for providing complete and accurate billing, contact and delivery information.

6. Promotions and quantity limits

Promotional offers are subject to their stated conditions, availability and reasonable fair-use limits.

Unless expressly stated otherwise, promotional offers are limited to two qualifying items per order. We may reject or cancel linked or repeated orders that appear intended to circumvent this restriction.

Any cancellation under this section will result in a refund of the affected amount paid.

7. Delivery

Estimated dispatch and delivery times are provided in our Shipping Policy or during checkout. Unless we expressly agree otherwise, dates are estimates rather than guaranteed delivery dates.

We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will contact you where reasonably possible and take steps to minimise its effect.

You are responsible for providing an accurate and accessible delivery address. Additional delivery costs caused by an incorrect or incomplete address may be charged to you where reasonable.

Responsibility for the products passes to you when they are delivered to you or to a person identified by you to receive them. Ownership passes when we have received payment in full and the products have been delivered.

Nothing in this section limits any statutory right you may have where delivery is materially late or does not take place.

8. Cancellation and returns

Standard products

If you are a consumer purchasing online, you normally have the right to cancel your order from the date the contract is formed until 14 days after receiving the goods, without giving a reason.

To cancel, contact us at rk@pitch26.com with a clear statement that you wish to cancel. You may also use any cancellation form provided in our Refund Policy.

After notifying us, you must return the products within 14 days. Unless the products are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning them.

Products should be returned securely packaged and in the condition in which they were received. We may make a reasonable deduction from the refund if handling beyond what would reasonably be permitted in a shop has reduced the product’s value.

We will refund the price paid and the cost of our least expensive standard delivery method. Additional costs for premium or expedited delivery are not normally refundable.

We may withhold the refund until we receive the returned goods or receive evidence that they have been sent back. Refunds will be made within the period required by law.

Bespoke and personalised products

The statutory right to change your mind does not normally apply to goods:

• made to your specifications;
• clearly personalised;
• commissioned specifically for you; or
• produced using names, dates, addresses, buildings, photographs or other information supplied by you.

This does not affect your rights if a bespoke or personalised product is faulty, damaged, incorrectly supplied or not as agreed.

Faulty or damaged products

Products must be of satisfactory quality, fit for their normal purpose and as described.

If a product arrives damaged, defective or incorrect, please contact us promptly and provide your order details and, where reasonably requested, photographs showing the problem.

Your remedies may include a refund, repair or replacement in accordance with the Consumer Rights Act 2015. Our Refund Policy does not reduce these statutory rights.

9. Bespoke commissions

The scope, price, anticipated timescale, number of revisions and delivery format for a bespoke commission will be as described in the relevant product listing, written quotation or correspondence.

You are responsible for:

• supplying suitable, accurate and lawful reference material;
• identifying the correct building, view, wording or personalisation;
• responding to requests for information or approval within a reasonable time; and
• checking any proof carefully before approving it.

Once a proof has been approved, we are not responsible for an error that was visible in that proof and which we reproduced accurately, unless we agreed to correct it.

Additional revisions or changes outside the agreed scope may incur an additional charge. We will explain that charge before carrying out the additional work.

Timescales may change if information, reference material or approvals are delayed.

Unless we expressly agree otherwise in writing, commissioning an artwork does not transfer its copyright or other intellectual-property rights to the customer. The customer receives the physical artwork or agreed product and a licence for normal personal display and enjoyment only.

10. Customer-provided material

If you send us photographs, drawings, plans, text or other materials, you confirm that:

• you own the material or have permission to provide and use it;
• our agreed use will not infringe another person’s copyright, privacy or other rights; and
• the material is not unlawful, defamatory or misleading.

You grant us a limited, non-exclusive licence to use the material as reasonably necessary to discuss, prepare, produce and deliver your order.

We will not acquire ownership of your original material merely because you send it to us.

We may decline material or a commission where we reasonably believe that producing it would be unlawful or infringe another person’s rights.

We will not publicly display a private bespoke commission as a portfolio or marketing example where we have expressly agreed that it is confidential. If privacy is important, please tell us when placing the commission.

11. Intellectual property

All intellectual-property rights in the website and its content belong to PITCH26 LIMITED or the relevant licensors.

This includes, without limitation:

• architectural illustrations and drawings;
• original and commissioned artwork;
• photographs, scans and images;
• product designs and collections;
• text, descriptions and written material;
• logos, trade names and branding;
• graphics and website layouts; and
• digital files, proofs and downloadable material.

Purchasing a print, original drawing or commissioned artwork transfers ownership of that physical item only. It does not transfer copyright or grant permission to reproduce, digitise, publish, commercially exploit, adapt or create derivative products from the artwork.

You may display a lawfully purchased physical product for private, non-commercial purposes. Any wider use requires our prior written permission.

12. Copyright infringement

You must not copy, reproduce, trace, scan, photograph for reproduction, republish, distribute, sell, license, adapt or commercially exploit Pitch26 content without prior written permission.

You must not use Pitch26 content to produce competing prints, artwork, merchandise, digital products, templates, reference collections or derivative works.

Giving credit or attribution does not replace the need to obtain permission.

If you believe that content on our website infringes your intellectual-property rights, contact rk@pitch26.com with:

• your identity and contact details;
• identification of the relevant protected work;
• the website content concerned;
• an explanation of the alleged infringement; and
• confirmation that the information supplied is accurate.

We reserve the right to remove disputed material while a complaint is investigated.

13. Automated access and scraping

Except for ordinary indexing by conventional search engines for the purpose of directing users to this website, you must not use any automated system to access or interact with the website without our prior written permission.

Prohibited systems include bots, spiders, crawlers, scrapers, downloaders, data-extraction tools, computer-vision systems and other automated or semi-automated processes.

You must not:

• scrape, harvest, extract, download or systematically collect website content;
• create or populate a dataset, database, archive, corpus or reference library from website content;
• make bulk requests or download images at scale;
• circumvent access controls, rate limits or technical restrictions;
• conceal or misrepresent the identity or purpose of an automated system; or
• assist another person or organisation in doing any of these things.

Permission given to a search engine to index pages does not permit that search engine or any associated organisation to use the content for artificial-intelligence training or other unrelated purposes.

14. Artificial intelligence and text and data mining

Pitch26 does not grant permission for its website content or artwork to be used in connection with artificial intelligence, machine learning, computer vision, generative systems or text and data mining.

Unless we have given prior express written permission, you must not use Pitch26 content:

• to train, pre-train, develop, fine-tune, align, test, validate, benchmark or evaluate a model or system;
• as training data, validation data, test data, grounding data or retrieval-augmented-generation material;
• to create embeddings, feature representations, model weights, datasets or synthetic training material;
• as an image prompt, reference image, style reference or conditioning input;
• to generate artwork or other output intended to imitate or reproduce Pitch26 artwork or its distinctive linework, compositions, visual characteristics or presentation;
• to develop or operate a product or service capable of producing substitutes for Pitch26 artwork;
• to analyse, label, classify or annotate the content for inclusion in an AI-related dataset; or
• to provide content to another person or organisation for any of these purposes.

These restrictions apply whether the activity is:

• commercial or non-commercial;
• performed directly or through a third party;
• undertaken by an individual, company, research organisation or automated agent; or
• intended to reproduce a particular work or merely to influence a model or system.

PITCH26 LIMITED expressly reserves all rights in its content for the purposes of copyright, database rights, text and data mining, machine learning and artificial-intelligence development.

Public availability of content does not constitute consent, permission or a licence for AI training, automated extraction or text and data mining. Compliance with robots.txt or other machine-readable instructions does not replace the requirement to obtain written permission.

Nothing in this section prohibits an activity that cannot lawfully be restricted. All other rights are reserved.

15. Reviews, comments and submissions

If you submit a product review or other material intended for publication, you grant us a non-exclusive, royalty-free licence to display, reproduce and edit it for reasonable editorial, formatting and promotional purposes.

You retain ownership of your submission.

You confirm that your submission:

• is accurate and reflects your genuine experience;
• does not infringe another person’s rights;
• is not defamatory, unlawful, abusive or misleading; and
• does not contain malware or undisclosed advertising.

We may moderate or remove content where we reasonably believe it breaches these terms or the law.

This section does not apply to confidential customer communications or reference material supplied solely for a bespoke commission.

16. Privacy and cookies

Our handling of personal information is explained in our Privacy Notice.

Our use of cookies and similar technologies is explained through our cookie notice and consent settings.

17. Third-party services and links

Our store is hosted by Shopify. Payment, delivery, analytics and other functions may be provided by third parties.

Links to third-party websites are provided for convenience. We do not control those websites and are not responsible for their content, availability, security or privacy practices.

Your use of a third-party service may be subject to that provider’s own terms.

18. Website availability and information

We take reasonable care over the website but do not guarantee that it will always be available, uninterrupted or free from errors.

We may update, suspend or withdraw parts of the website where reasonably necessary.

General information on the website is provided for informational purposes. It should not be treated as architectural, planning, legal, construction or other professional advice.

Pitch26 artwork is artistic in nature. It is not intended to provide a measured, technically accurate or construction-ready representation of a building unless expressly agreed otherwise in writing.

19. Our responsibility to you

We are responsible for losses that are a foreseeable consequence of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for:

• losses that were not reasonably foreseeable;
• losses caused by inaccurate information supplied by you;
• delays caused by events outside our reasonable control;
• business losses arising from a consumer purchase; or
• loss caused by use of a product or website content for a purpose for which it was not supplied.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot be excluded under the Consumer Rights Act 2015; or
• any other liability that cannot legally be limited.

If you purchase as a business, our total liability relating to an order will ordinarily be limited to the amount paid for that order, except where the law does not permit that limitation.

20. Events outside our control

We are not responsible for delay or failure caused by an event outside our reasonable control, including postal disruption, transport failure, industrial action, fire, flood, severe weather, epidemic, failure of utilities or communications networks, cyberattack or governmental action.

We will take reasonable steps to minimise the effect and resume performance where possible. Your statutory rights regarding significant delays remain unaffected.

21. Changes to these terms

We may update these terms to reflect changes in our services, technology or legal obligations.

The current version and its effective date will be published on this page. Changes will not retrospectively alter an order already accepted unless required by law or agreed with you.

22. Severability and waiver

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

23. Governing law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain the benefit of any mandatory protections available under the laws of the part of the United Kingdom in which you live and may bring proceedings in your local courts.

If you are a business, the courts of England and Wales will have exclusive jurisdiction.

24. Contact and company information

Questions about these terms should be sent to:

PITCH26 LIMITED
Trading as Pitch26
Registered in England and Wales
Company number: 14593675

Registered office:
3 Church Street
Bath
United Kingdom
BA1 1NL

Email: rk@pitch26.com